JV
Julio V
1 reviews | Active since Aug 2019
01 Feb 2021, 19:22
Pathetic Oneplan
We have been with one plan for approximately 2 yrs. This is now the 2nd time we have had issues with a claim. Always some pathetic excuse because of an invoice. And then they still have the audacity to call you at 19:15 at night. To avoid headaches, rather not waste your time with these guys!!!!!
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Replies (1)
Oneplan Insurance's replyOfficial
02 Feb 2021, 17:30Good day Julio,
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We do sincerely apologize for any inconvenience caused, though a detailed invoice is required when claiming for day-to-day benefits according to our Terms and Conditions. The reason for this is for auditing purposes on our side and to prevent *****.
As per our telephonic discussion, once we receive the invoice, we will revert to you with the relevant feedback.
We thank you for your patience in the matter and we hope that we can resolve your issue as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We do sincerely apologize for any inconvenience caused, though a detailed invoice is required when claiming for day-to-day benefits according to our Terms and Conditions. The reason for this is for auditing purposes on our side and to prevent *****.
As per our telephonic discussion, once we receive the invoice, we will revert to you with the relevant feedback.
We thank you for your patience in the matter and we hope that we can resolve your issue as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Feb 2021, 17:30
Official
Good day Julio,
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We do sincerely apologize for any inconvenience caused, though a detailed invoice is required when claiming for day-to-day benefits according to our Terms and Conditions. The reason for this is for auditing purposes on our side and to prevent *****.
As per our telephonic discussion, once we receive the invoice, we will revert to you with the relevant feedback.
We thank you for your patience in the matter and we hope that we can resolve your issue as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We do sincerely apologize for any inconvenience caused, though a detailed invoice is required when claiming for day-to-day benefits according to our Terms and Conditions. The reason for this is for auditing purposes on our side and to prevent *****.
As per our telephonic discussion, once we receive the invoice, we will revert to you with the relevant feedback.
We thank you for your patience in the matter and we hope that we can resolve your issue as soon as possible.
Kind Regards,
Oneplan