Pathetic customer service. Stay far away!

Item: Oneplan Insurance
Rating: 1
Author: Renaldo P

Pathetic service regarding the cooling off period states in their policy documents. Will not recommend.

Their policy documents state that there is a cooling off period of 7 days. I had sent a cancellation email and whatsapp to their respected contact details to cancel the policy as it is their policy that it must be done via a written document.

This was already done on the 28th of February and no consultant has even bothered to reply or affect the cancellation. As it is in the cooling off period the cancellation should be done with immediate effect as per the Consumer Complaints law of South Africa.

They have also debited my account knowingly that I have requested a cancellation of said policy.

ID number linked to the policy is: ***.

Helpful (0)

Replies (1)

Oneplan Insurance's replyOfficial

04 Mar 2020, 10:43

Good day Renaldo,

Thank you for taking the time to bring this to our attention.

We have investigated this matter further and have identified that you sent us a cancellation request via email at 6:20pm on Friday evening.

We were concerned that you want to cancel your policy and that you will be without cover and have been attempting to call you to acquire more information, to no avail.

We have since proceeded to cancel your policy and a refund will be actioned shortly.

Kind Regards
Oneplan

Oneplan Insurance's reply04 Mar 2020, 10:43

Official

Good day Renaldo,

Thank you for taking the time to bring this to our attention.

We have investigated this matter further and have identified that you sent us a cancellation request via email at 6:20pm on Friday evening.

We were concerned that you want to cancel your policy and that you will be without cover and have been attempting to call you to acquire more information, to no avail.

We have since proceeded to cancel your policy and a refund will be actioned shortly.

Kind Regards
Oneplan