SJ
Sonto J
1 reviews | Active since Nov 2020
17 May 2023, 13:00
Pathetic customer service, ridiculous claims department
Im so disappointed by claims assistance lately there is a huge delay in assessing claims ontop of that they will make u run around hence u have submitted the receipts even now they rejected my optometrist claim saying they want proof of purchase what the hell is that because I never purchased anything i am even thinking of cancelling my policy
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Oneplan Insurance's replyOfficial
17 May 2023, 14:08Good day Sonto,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.
As per our telephonic conversation, kindly note that the proof of purchase is the same as the proof of payment that the service provider will give you once you make payment. The Optometry claim is currently in a pending status, and you will receive communication electronically once the claim has been finalized.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.
As per our telephonic conversation, kindly note that the proof of purchase is the same as the proof of payment that the service provider will give you once you make payment. The Optometry claim is currently in a pending status, and you will receive communication electronically once the claim has been finalized.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 May 2023, 14:08
Official
Good day Sonto,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.
As per our telephonic conversation, kindly note that the proof of purchase is the same as the proof of payment that the service provider will give you once you make payment. The Optometry claim is currently in a pending status, and you will receive communication electronically once the claim has been finalized.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.
As per our telephonic conversation, kindly note that the proof of purchase is the same as the proof of payment that the service provider will give you once you make payment. The Optometry claim is currently in a pending status, and you will receive communication electronically once the claim has been finalized.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan