Pathetic Customer Service

Oneplan is perhaps the most pathetic company to deal with. There is seldom anyone who can assist with any matter. When claims are put through, and documents are uploaded, days and weeks go by only to receive an sms stating that Oneplan is going to deduct the claim from my account due to no supporting documents. Many times this has happened. The latest being the Oneplan Card that customers receive. My card had expired in September 2015 and Oneplan did not even bother sending me information on how to renew it etc. I find out in Dec when I am at the GP visit that it is expired. How pathetic is that?