KS
Karin S
1 reviews | Active since Jan 2016
19 Oct 2021, 08:00
Pathetic!
Pathetic really! It's the first time I've used anything in a year of having my policy... It's a dentist so I want my R615 that's owed to me! Everything is there except the procedure because they were clearly too lazy to write and it's a written receipt.... Now it says rejected! Pathetic!
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
19 Oct 2021, 09:46Good day Karin,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, kindly note when claiming for day-to-day benefits according to our Terms and Conditions we do require a detailed invoice to ensure that the funds that were utilized, are for the procedures/ medication that was prescribed by the Dentist / GP. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The reason for this is for auditing purposes on our side and to prevent *****. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We will assist with all we can in line with our terms and conditions.
Once we receive the relevant information, we will revert to you with feedback.
Thank you for your patience in the matter and we hope to resolve the issue as soon as possible.
Once we receive the relevant information, we will revert to you with feedback.
Thank you for your patience in the matter and we hope to resolve the issue as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply19 Oct 2021, 09:46
Official
Good day Karin,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, kindly note when claiming for day-to-day benefits according to our Terms and Conditions we do require a detailed invoice to ensure that the funds that were utilized, are for the procedures/ medication that was prescribed by the Dentist / GP. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The reason for this is for auditing purposes on our side and to prevent *****. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We will assist with all we can in line with our terms and conditions.
Once we receive the relevant information, we will revert to you with feedback.
Thank you for your patience in the matter and we hope to resolve the issue as soon as possible.
Once we receive the relevant information, we will revert to you with feedback.
Thank you for your patience in the matter and we hope to resolve the issue as soon as possible.
Kind Regards,
Oneplan
KS
Karin S's updateReviewer Update
20 Oct 2021, 09:57Mereshnie assisted me so promptly! She went out of her way to help me and my claim was approved. I just want to thank her for restoring my faith in you. Now I know what info is needed on future invoices, to ensure payment.
Thank you again
Thank you again
KS
Karin S's update20 Oct 2021, 09:57
Reviewer Update
Mereshnie assisted me so promptly! She went out of her way to help me and my claim was approved. I just want to thank her for restoring my faith in you. Now I know what info is needed on future invoices, to ensure payment.
Thank you again
Thank you again
Oneplan Insurance's replyOfficial
20 Oct 2021, 11:16Hi Karin,
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Oneplan Insurance's reply20 Oct 2021, 11:16
Official
Hi Karin,
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie has made such a lasting impression on you.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan