1 reviews | Active since Aug 2012
PATHETIC
<p>ONCE AGAIN, WE HAVE ANOTHER ISSUE WITH YOUR BILLING AND CLAIMS<br />ONCE AGAIN MY FACILTY IS SUSPENDED DUE TO YOUR *********** STAFF<br />ONCE AGAIN I AM SENDING A MAIL TO HAVE THIS RECTIFIED AFTER ALL DOCUMENTS <br />HAVE BEEN SENT TO YOU<br />ONCE AGAIN WE WIIL WAIT AND SEE HOW LONG YOU TAKE TO RECTIFY THIS MATTER</p>
Hi Rodney,
Thanks for taking the time to bring this to our intention.
Please note that this has been resolved as per our telephonic conversation and the claim has since been approved.
We have different cover limits for the different features of our plans and in this instance two claims for two different features were submitted on one invoice. The different cover limits are in place to ensure that as a client you have adequate cover across all of the features of the plan and processing multiple different claims on one cover limit could lead to you not being able to claim in future as one limit may be exhausted.
We value your feedback and thank you for the opportunity to resolve this complaint.
Kind Regards
OnePlan
Hi Rodney,
Thanks for taking the time to bring this to our intention.
Please note that this has been resolved as per our telephonic conversation and the claim has since been approved.
We have different cover limits for the different features of our plans and in this instance two claims for two different features were submitted on one invoice. The different cover limits are in place to ensure that as a client you have adequate cover across all of the features of the plan and processing multiple different claims on one cover limit could lead to you not being able to claim in future as one limit may be exhausted.
We value your feedback and thank you for the opportunity to resolve this complaint.
Kind Regards
OnePlan