Pathectic Service

I have never experienced service like this.

On the 21st of September 2023 my debit order went off. First of all not on the agreed debit order date.

I contacted the call center on the 22nd of September 2023 only to find out that according to the consultant that the "Debit order" System had a problem. Management never sent out any corrospondence to stipulate what the issue was. I requested top management to contact me to resolve this matter as I never authorized a debit order earlier than payment date. To no avail I did not receive the call.

On the 27th of September 2023 I phoned again to find out what is going on, on this day the consultant said that the debit order went thru earlier due to the fact that the 25th was on a public Holiday. Two different stories still no corrospondence. Once again requested top management to contact me.

Till today still waiting for top management to contact me.

I did not authorize any earlier debit orders.

Can One Plan do as they like?

This is a serious matter!!!

I expect a telephone call from top management todat the 09th of October 2023. I will take this matter further.