NH
Nadia H
1 reviews | Active since Oct 2014
24 Dec 2024, 06:58
Overcharged with Debit Orders 2 months in a row - BAD SERVICE
Worst experience ever. As usual, they promise the moon and stars to get you to sign up. My first two months had discounted premiums. All I had to do was accept the debit orders through my debicheck option in my banking app. If I didn't do this, I would be charged R160 per card per pet plan. I immediately approved the debicheck orders. First installment debited incorrectly with R320 taken too much. I called them and said I want a refund and NOT a credit on my next debit order. They confirmed this would be done. After numerous calls, and no feedback, the installment when off incorrectly again this month. I will not recommend OnePlan to anybody if this is how they conduct business. VERY DISAPPOINTED.
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Oneplan Insurance's replyOfficial
24 Dec 2024, 09:53Dear Nadia,
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any inconvenience caused and take your feedback seriously as we continually strive to improve our service and meet our client's expectations.
Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, it will be processed accordingly. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any inconvenience caused and take your feedback seriously as we continually strive to improve our service and meet our client's expectations.
Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, it will be processed accordingly. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Dec 2024, 09:53
Official
Dear Nadia,
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any inconvenience caused and take your feedback seriously as we continually strive to improve our service and meet our client's expectations.
Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, it will be processed accordingly. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any inconvenience caused and take your feedback seriously as we continually strive to improve our service and meet our client's expectations.
Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, it will be processed accordingly. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan