1 reviews | Active since Sept 2014
overcharge
<p>I want to downgrade because I can't afford it anymore. Now they charge me for a plan that is R525 a month R852. I'm a very long time with them and got cancer 2 years ago. Now they penalise me because I downgrade. Today they deduct R1805 from my account after I said they must not deduct more than they should. After I asked them to go to the executive plan that is R850 a month they want to charge me R1100. I left telephonic messages for the customer care manager but no luck. I also send emails but no luck. According to the medical insurance law they can't charge me more. I also ask the customer care manager for a letter to clear me from ITC because it's their fault they deduct more but only lies. Please I need help urgently. I don't know what to do anymore</p>
Hi Penelope,
Thank you for taking our call and allowing us an opportunity to resolve this matter.
As per our telephonic discussion the Health Loading on your policy is related to your pre-existing condition, each of our clients are assessed on an individual basis to determine their health status and the Health Loading is reflective of this.
We apologise for the delay in communication for the request to your message.
Thank you for taking the time to raise this.
Kind Regards
OnePlan
Hi Penelope,
Thank you for taking our call and allowing us an opportunity to resolve this matter.
As per our telephonic discussion the Health Loading on your policy is related to your pre-existing condition, each of our clients are assessed on an individual basis to determine their health status and the Health Loading is reflective of this.
We apologise for the delay in communication for the request to your message.
Thank you for taking the time to raise this.
Kind Regards
OnePlan