LN
Les N
1 reviews | Active since Jul 2012
28 Jul 2023, 13:01
Overall very good
Overall very good. Just find it frustrating when submitting PoPs and other required documentation.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
28 Jul 2023, 15:08Hi Les,
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note that for day-to-day claims, once the funds have been used, we will require a detailed invoice for the claim to be assessed accordingly which must include the services rendered.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note that for day-to-day claims, once the funds have been used, we will require a detailed invoice for the claim to be assessed accordingly which must include the services rendered.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply28 Jul 2023, 15:08
Official
Hi Les,
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note that for day-to-day claims, once the funds have been used, we will require a detailed invoice for the claim to be assessed accordingly which must include the services rendered.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, and we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service.
Kindly note that for day-to-day claims, once the funds have been used, we will require a detailed invoice for the claim to be assessed accordingly which must include the services rendered.
Should you require any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan