Overall good customer service however it can be improved, WhatsApp lines take way to long to get back to you and as someone whose constantly busy I can't be waiting for a reply over ten minutes

Hi Tasmiyah, 

Thank you so much for your honest feedback, we truly appreciate it. We’re glad to hear that overall you’ve experienced good customer service, and it means a lot that you feel everything else is working well. 

We sincerely apologise for the long waiting times you’ve experienced on our WhatsApp line. We understand that your time is valuable, and waiting for a response can be especially frustrating when you’re busy or dealing with something urgent. This is not the experience we want for our clients. 

Please rest assured that we are continuously working on improving our WhatsApp response times by optimising agent availability and adjusting our support flow to make the experience faster and more efficient. 

Thank you again for your feedback, it helps us improve, and we’re grateful that you took the time to share it. We’re here whenever you need us, and we’re committed to giving you an even smoother experience going forward. 

Kind regards, 
Oneplan.