KK
Keith K
1 reviews | Active since Oct 2025
29 Oct 2025, 12:41
Over the past year I have been having issues with claims and refunds with one plan which left a sour taste in my mouth
Over the past year I have been having issues with claims and refunds with one plan which left a sour taste in my mouth. I uploaded documents on the app and it refused to accept the claim which I then thought that I'm going to go through hell for this claim again.......however.... Mumsy Chokwe assisted in minutes whereas prior incidents staff didn't care.
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Replies (1)
Oneplan Insurance's replyOfficial
29 Oct 2025, 12:46Hi Keith,
Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you faced in the past with claims and refunds, and we sincerely appreciate your patience. We’re very glad that Mamsy was able to turn things around and assist you efficiently this time. Your feedback helps us improve, and we’ll be sure to acknowledge Mamsy for her excellent service and dedication.
Kind regards,
Oneplan.
Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you faced in the past with claims and refunds, and we sincerely appreciate your patience. We’re very glad that Mamsy was able to turn things around and assist you efficiently this time. Your feedback helps us improve, and we’ll be sure to acknowledge Mamsy for her excellent service and dedication.
Kind regards,
Oneplan.
Oneplan Insurance's reply29 Oct 2025, 12:46
Official
Hi Keith,
Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you faced in the past with claims and refunds, and we sincerely appreciate your patience. We’re very glad that Mamsy was able to turn things around and assist you efficiently this time. Your feedback helps us improve, and we’ll be sure to acknowledge Mamsy for her excellent service and dedication.
Kind regards,
Oneplan.
Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you faced in the past with claims and refunds, and we sincerely appreciate your patience. We’re very glad that Mamsy was able to turn things around and assist you efficiently this time. Your feedback helps us improve, and we’ll be sure to acknowledge Mamsy for her excellent service and dedication.
Kind regards,
Oneplan.