JT
Jolanda T
1 reviews | Active since Mar 2010
05 May 2015, 14:33
Over charged month by month
I dont know how many times must one sort out you account and get confirmation that its been changed yet another month end comes and its not correctly billed. I l eft it at first and idnt request an refund but now I will and want all my months that ive been over charged refunded to me asap!<br> im so sick of bad customer service in SA<br>
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Replies (1)
Oneplan Insurance's replyOfficial
05 May 2015, 15:33Hello Jolanda26,
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that you will receive the refund in question within 7-14 working days.
We do appologise about all the inconvinience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that you will receive the refund in question within 7-14 working days.
We do appologise about all the inconvinience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Oneplan Insurance's reply05 May 2015, 15:33
Official
Hello Jolanda26,
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that you will receive the refund in question within 7-14 working days.
We do appologise about all the inconvinience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that you will receive the refund in question within 7-14 working days.
We do appologise about all the inconvinience caused to you.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department