MT
Melanie T
1 reviews | Active since Jun 2012
07 Oct 2024, 13:10
Our dogs are our children, so when they get sick, it’s earth shattering! We’ve had our 2 rescues on OnePlan since we adopted them about 6 years ago
Our dogs are our children, so when they get sick, it’s earth shattering! We’ve had our 2 rescues on OnePlan since we adopted them about 6 years ago. And even though there is a more 21st century way of dealing with them, my medium of choice is email. Their response time is remarkable! In the face of (my perception of) a life threatening problem that requires Immediate attention and I don’t have a credit card…! No problem! Pop them an email and within minutes I had a response from Refilwe Ntsia! Mix money with pet problems and one gets emotional! That’s why one should consider OnePlan! Excellent for us nervous fur-moms!
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Oneplan Insurance's replyOfficial
07 Oct 2024, 14:20Hi Melanie,
Thank you for taking the time to leave such a heart warming review of the service you received. We care for all our paw parents and understand the frustration that comes with having a sick baby. It is for this reason that we always set out to provide service that provides you peace of mind and ensures that your fur baby receives the medical attention that they require.
We are proud of the service that Refilwe provided to you, and we will be sure to recognise her efforts.
We thank you for being with us for the past 6 years and we look forward to many more years of stellar service experiences.
Kind regards,
Oneplan
Thank you for taking the time to leave such a heart warming review of the service you received. We care for all our paw parents and understand the frustration that comes with having a sick baby. It is for this reason that we always set out to provide service that provides you peace of mind and ensures that your fur baby receives the medical attention that they require.
We are proud of the service that Refilwe provided to you, and we will be sure to recognise her efforts.
We thank you for being with us for the past 6 years and we look forward to many more years of stellar service experiences.
Kind regards,
Oneplan
Oneplan Insurance's reply07 Oct 2024, 14:20
Official
Hi Melanie,
Thank you for taking the time to leave such a heart warming review of the service you received. We care for all our paw parents and understand the frustration that comes with having a sick baby. It is for this reason that we always set out to provide service that provides you peace of mind and ensures that your fur baby receives the medical attention that they require.
We are proud of the service that Refilwe provided to you, and we will be sure to recognise her efforts.
We thank you for being with us for the past 6 years and we look forward to many more years of stellar service experiences.
Kind regards,
Oneplan
Thank you for taking the time to leave such a heart warming review of the service you received. We care for all our paw parents and understand the frustration that comes with having a sick baby. It is for this reason that we always set out to provide service that provides you peace of mind and ensures that your fur baby receives the medical attention that they require.
We are proud of the service that Refilwe provided to you, and we will be sure to recognise her efforts.
We thank you for being with us for the past 6 years and we look forward to many more years of stellar service experiences.
Kind regards,
Oneplan