MV
Marina V
1 reviews | Active since Dec 2012
15 Jul 2024, 09:00
Ou refund on our car...
Ou refund on our card was reversed due to an error on there side but was now re instated by Mamsy Chokwe
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Replies (1)
Oneplan Insurance's replyOfficial
15 Jul 2024, 10:38Hi Marina,
Thank you for sharing your service experience with us and for complimenting Mamsy on her excellent customer service. Our clients are our number one priority, and we aim to provide them with the best service possible.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, and the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time.
Kindly note that once all the invoices are received with the proof of payment, the claim will then be assessed and finalized. Any refunds that are processed into the Onecard will reflect within 60 seconds and refunds remain on the Onecard until utilized.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you. Thank you for choosing Oneplan as your preferred insurance. Kind Regards, Oneplan
Thank you for sharing your service experience with us and for complimenting Mamsy on her excellent customer service. Our clients are our number one priority, and we aim to provide them with the best service possible.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, and the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time.
Kindly note that once all the invoices are received with the proof of payment, the claim will then be assessed and finalized. Any refunds that are processed into the Onecard will reflect within 60 seconds and refunds remain on the Onecard until utilized.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you. Thank you for choosing Oneplan as your preferred insurance. Kind Regards, Oneplan
Oneplan Insurance's reply15 Jul 2024, 10:38
Official
Hi Marina,
Thank you for sharing your service experience with us and for complimenting Mamsy on her excellent customer service. Our clients are our number one priority, and we aim to provide them with the best service possible.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, and the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time.
Kindly note that once all the invoices are received with the proof of payment, the claim will then be assessed and finalized. Any refunds that are processed into the Onecard will reflect within 60 seconds and refunds remain on the Onecard until utilized.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you. Thank you for choosing Oneplan as your preferred insurance. Kind Regards, Oneplan
Thank you for sharing your service experience with us and for complimenting Mamsy on her excellent customer service. Our clients are our number one priority, and we aim to provide them with the best service possible.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, and the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time.
Kindly note that once all the invoices are received with the proof of payment, the claim will then be assessed and finalized. Any refunds that are processed into the Onecard will reflect within 60 seconds and refunds remain on the Onecard until utilized.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you. Thank you for choosing Oneplan as your preferred insurance. Kind Regards, Oneplan