NK
Nandipha K
1 reviews | Active since Jun 2021
19 May 2025, 21:33
OTC funds ****med by One Plan
On Saturday the 17 May 2025 try to make a purchase for medication and on the 19 May 2025I tried again it was rejected . Checking on the balance that it's - R8.05 . My commencement date is 01 February 2024 Effective date is 01March 2024. Making a claim on 02 February 2025 of R42.99 out of R170.00 only to rep**** on WhatsApp by Keoagile that I have exhausted my fund of R170.00 for the current period and I am liable for any Charge.. Need to have a R127.01 balance for my OTC
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Oneplan Insurance's replyOfficial
20 May 2025, 07:14Dear Nandipha,
Thank you for bringing this matter to our attention.
We acknowledge and regret the frustration caused, and we sincerely apologize for any inconvenience surrounding your Hellopeter post. Please be assured that we take all client feedback seriously, as it plays a vital role in helping us improve our services and client experience.
Following a thorough review of your complaint and policy details, we confirm that an amount of R42.99 was utilized from your OTC benefit. Upon claim approval, the remaining balance of R127.01 was retracted in accordance with our standard process.
On 17 May 2025, you attempted to transact using the Oneplan Claims Card without first loading funds. As a result, the transaction was declined, and a R8.50 bank fee was app**** for the failed attempt. Further unsuccessful attempts were made on 19 May 2025, resulting in two additional charges of R8.50 each. These charges have collectively led to a negative balance of R25.50 on your card.
Please be advised that the Onecard is not pre-loaded with funds. Clients are required to first load a claim and the funds will be loaded on the card. Only once funds are available can the card be used for payment. Attempting to use the card without sufficient funds will result in bank-imposed penalties, for which you, as the account holder, are liable.
Should you require support with loading funds or have questions regarding the process, our team is available via WhatsApp at ***, by phone on ***, or through the Oneplan mobile app.
We trust this provides clarity regarding the charges and usage of your Onecard.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge and regret the frustration caused, and we sincerely apologize for any inconvenience surrounding your Hellopeter post. Please be assured that we take all client feedback seriously, as it plays a vital role in helping us improve our services and client experience.
Following a thorough review of your complaint and policy details, we confirm that an amount of R42.99 was utilized from your OTC benefit. Upon claim approval, the remaining balance of R127.01 was retracted in accordance with our standard process.
On 17 May 2025, you attempted to transact using the Oneplan Claims Card without first loading funds. As a result, the transaction was declined, and a R8.50 bank fee was app**** for the failed attempt. Further unsuccessful attempts were made on 19 May 2025, resulting in two additional charges of R8.50 each. These charges have collectively led to a negative balance of R25.50 on your card.
Please be advised that the Onecard is not pre-loaded with funds. Clients are required to first load a claim and the funds will be loaded on the card. Only once funds are available can the card be used for payment. Attempting to use the card without sufficient funds will result in bank-imposed penalties, for which you, as the account holder, are liable.
Should you require support with loading funds or have questions regarding the process, our team is available via WhatsApp at ***, by phone on ***, or through the Oneplan mobile app.
We trust this provides clarity regarding the charges and usage of your Onecard.
Kind regards,
Oneplan.
Oneplan Insurance's reply20 May 2025, 07:14
Official
Dear Nandipha,
Thank you for bringing this matter to our attention.
We acknowledge and regret the frustration caused, and we sincerely apologize for any inconvenience surrounding your Hellopeter post. Please be assured that we take all client feedback seriously, as it plays a vital role in helping us improve our services and client experience.
Following a thorough review of your complaint and policy details, we confirm that an amount of R42.99 was utilized from your OTC benefit. Upon claim approval, the remaining balance of R127.01 was retracted in accordance with our standard process.
On 17 May 2025, you attempted to transact using the Oneplan Claims Card without first loading funds. As a result, the transaction was declined, and a R8.50 bank fee was app**** for the failed attempt. Further unsuccessful attempts were made on 19 May 2025, resulting in two additional charges of R8.50 each. These charges have collectively led to a negative balance of R25.50 on your card.
Please be advised that the Onecard is not pre-loaded with funds. Clients are required to first load a claim and the funds will be loaded on the card. Only once funds are available can the card be used for payment. Attempting to use the card without sufficient funds will result in bank-imposed penalties, for which you, as the account holder, are liable.
Should you require support with loading funds or have questions regarding the process, our team is available via WhatsApp at ***, by phone on ***, or through the Oneplan mobile app.
We trust this provides clarity regarding the charges and usage of your Onecard.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge and regret the frustration caused, and we sincerely apologize for any inconvenience surrounding your Hellopeter post. Please be assured that we take all client feedback seriously, as it plays a vital role in helping us improve our services and client experience.
Following a thorough review of your complaint and policy details, we confirm that an amount of R42.99 was utilized from your OTC benefit. Upon claim approval, the remaining balance of R127.01 was retracted in accordance with our standard process.
On 17 May 2025, you attempted to transact using the Oneplan Claims Card without first loading funds. As a result, the transaction was declined, and a R8.50 bank fee was app**** for the failed attempt. Further unsuccessful attempts were made on 19 May 2025, resulting in two additional charges of R8.50 each. These charges have collectively led to a negative balance of R25.50 on your card.
Please be advised that the Onecard is not pre-loaded with funds. Clients are required to first load a claim and the funds will be loaded on the card. Only once funds are available can the card be used for payment. Attempting to use the card without sufficient funds will result in bank-imposed penalties, for which you, as the account holder, are liable.
Should you require support with loading funds or have questions regarding the process, our team is available via WhatsApp at ***, by phone on ***, or through the Oneplan mobile app.
We trust this provides clarity regarding the charges and usage of your Onecard.
Kind regards,
Oneplan.