JN
JOSEPH N
1 reviews | Active since Feb 2012
10 Sept 2026, 17:35
OTC claim rejected d...
OTC claim rejected due to Dischem Receipt instead of Invoice
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Oneplan Insurance's replyOfficial
10 Sept 2026, 19:25Dear Joseph,
Thank you for your feedback. Please note that a receipt cannot be accepted for the assessment of an OTC claim. In order for the claim to be reviewed and processed, we require a detailed invoice from the service provider. Detailed invoices are available upon request from providers such as Dis-Chem and can be obtained directly from the pharmacy.
Should the required invoice not be submitted, the claim will remain rejected, and no further day-to-day claims will be processed on the policy until the outstanding matter has been resolved.
If you are unable to obtain the correct invoice, the alternative option would be to repay the funds utilised for the claim so that the claim can be recovered and closed. Once the matter has been resolved, day-to-day claims processing can resume as normal.
Thank you for your cooperation and understanding.
Kind regards,
Oneplan.
Thank you for your feedback. Please note that a receipt cannot be accepted for the assessment of an OTC claim. In order for the claim to be reviewed and processed, we require a detailed invoice from the service provider. Detailed invoices are available upon request from providers such as Dis-Chem and can be obtained directly from the pharmacy.
Should the required invoice not be submitted, the claim will remain rejected, and no further day-to-day claims will be processed on the policy until the outstanding matter has been resolved.
If you are unable to obtain the correct invoice, the alternative option would be to repay the funds utilised for the claim so that the claim can be recovered and closed. Once the matter has been resolved, day-to-day claims processing can resume as normal.
Thank you for your cooperation and understanding.
Kind regards,
Oneplan.
Oneplan Insurance's reply10 Sept 2026, 19:25
Official
Dear Joseph,
Thank you for your feedback. Please note that a receipt cannot be accepted for the assessment of an OTC claim. In order for the claim to be reviewed and processed, we require a detailed invoice from the service provider. Detailed invoices are available upon request from providers such as Dis-Chem and can be obtained directly from the pharmacy.
Should the required invoice not be submitted, the claim will remain rejected, and no further day-to-day claims will be processed on the policy until the outstanding matter has been resolved.
If you are unable to obtain the correct invoice, the alternative option would be to repay the funds utilised for the claim so that the claim can be recovered and closed. Once the matter has been resolved, day-to-day claims processing can resume as normal.
Thank you for your cooperation and understanding.
Kind regards,
Oneplan.
Thank you for your feedback. Please note that a receipt cannot be accepted for the assessment of an OTC claim. In order for the claim to be reviewed and processed, we require a detailed invoice from the service provider. Detailed invoices are available upon request from providers such as Dis-Chem and can be obtained directly from the pharmacy.
Should the required invoice not be submitted, the claim will remain rejected, and no further day-to-day claims will be processed on the policy until the outstanding matter has been resolved.
If you are unable to obtain the correct invoice, the alternative option would be to repay the funds utilised for the claim so that the claim can be recovered and closed. Once the matter has been resolved, day-to-day claims processing can resume as normal.
Thank you for your cooperation and understanding.
Kind regards,
Oneplan.