AM
Amukelani M

1 reviews | Active since Dec 2020

10 Dec 2020, 15:17

Openplan is a *********, they can't cover your claims

I am going to use all my savings to expose these **********, I'll take it to all Social Media. If you can see the bad ratings, it is about their app that is not working and not uploading pictures but they will continue to debit your money. Their call centre takes you to ER24. My car got stuck in the flood. After they realised that they don't want to cover the damage. They paid the tow truck to bring a damaged car to my place which was dripping oils after 6 days of storage. then they rejected my claim because their app didn't allow to upload the pictures which is not my fault. I went to their offices in Sandton on Tuesday 03/11/2020 and demonstrated that app issue to Aubrey Brown the manager and Thabo Mumakwe Claims Validation Consultant. There's proof from my phone that shows that pictures were being uploaded but couldn't be saved. I have a backup folder on my phone.

0
Replies (2)
AM
Amukelani M's update10 Dec 2020, 15:18
Reviewer Update
When you claim, they cancel your policy and refund you.
Oneplan Insurance
Oneplan Insurance's reply11 Dec 2020, 09:24
Official
Hi Amukelani,

Thank you for taking the time to bring this to our attention. 

We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations 

This matter is being addressed by our Complaints department in line with our internal complaints resolution policy. We will revert to you with the relevant feedback. 

Kind Regards,
Oneplan