Only perfect clients required

<p>So i joined oneplan for my babies. It sounded awesome. I downloaded the app and was ready for my first vet visit. I was not sure what I needed to do and I wanted to confirm what is required. They have a please call me back button on their app. I pushed it a few times over a few days but no response. Not sure why you have the button if you don't provide the service. So I go for the visit. I uploaded the documents the vet provided me and waited. They called and told me the documents are not suficient. Ok i understand. The horrible part is that they suspend your policy until you provide the documents? How I am suppose to provide the documents? Why not have a part of your proceses that cater for clients that did not provide the correct documents. It does happen! So it is a money making scheme. They don't help you when you need it but as soon as you use their service they phone and tell you sorry for you but all that money you paid are ours! ***** you. Utter nonse. I am not sure who develped their business processes but to block a client for making a mistake it pathetic and i will tell everyone I know to not use you!!! Because you can use any excuse to block a client and keep the money they paid. </p>