Online Service is to...

Dear Johanna , 

Thank you for taking the time to bring this to our attention. 

We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. 

We have acknowledged your complaint and will escalate it to the relevant department for further assistance and to be addressed. Your experience is important to us, and we’ll share this with our team to help improve response times. 

Once again, we apologize for any inconvenience caused and hope to restore your experience with our services. 
                  
Kind Regards,
Oneplan.