Oneplan's customer service has been shocking for us so far, but today was very different

Hi Anja, 

Thank you for your feedback! We sincerely apologize for the difficulties you’ve experienced with our customer service in the past. However, we’re thrilled to hear that Shannen McPherson provided you with helpful, friendly, and professional assistance. 

We appreciate your patience and are committed to improving your experience with Oneplan moving forward! 

Thank you for being part of the Oneplan family. 

Kind regards, 
Oneplan