KB
Kyle B
1 reviews | Active since Mar 2020
28 Aug 2023, 11:32
Oneplan.....not the one and and not the PLAN! STAY CLEAR!
Be careful of Oneplan insurance. THEY ARE USELESS! I registered to take out Medical Insurance and after reviewing the plan and the exclusions I opted not to take the cover. I was still within my cooling off period and therefore face no liability.....or so you would think. Not only does Oneplan continuously call me and sms me but they still try get money out of my account. I have spent hundreds of rands calliung their call centre who promise to help and STILL I get an sms sayiong payment due. STAY AWAY FROM THIS COMPANY, it will become your worst nightmare. They will help themselves *******LY to your account even after you email and call *** times.
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
28 Aug 2023, 15:20Good day Kyle,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note according to our policy schedule that was sent to your listed email address on the 19th of July 2023 under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the request for cancellation was sent after the 7-day cooling off period, there is a one (1) calendar month notice period for all cancellation requests. All cancellation requests must be sent in writing to ***.
Upon investigation, we discovered that the application for the cover was done on the 19th of July 2023, and a copy of the policy schedule was sent to your listed email address. We received your request for cancellation of the policy via email on the 04th of August 2023. Kindly note that the request for cancellation was sent after the 7-day cooling-off period.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note according to our policy schedule that was sent to your listed email address on the 19th of July 2023 under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the request for cancellation was sent after the 7-day cooling off period, there is a one (1) calendar month notice period for all cancellation requests. All cancellation requests must be sent in writing to ***.
Upon investigation, we discovered that the application for the cover was done on the 19th of July 2023, and a copy of the policy schedule was sent to your listed email address. We received your request for cancellation of the policy via email on the 04th of August 2023. Kindly note that the request for cancellation was sent after the 7-day cooling-off period.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for any inconvenience caused.
One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply28 Aug 2023, 15:20
Official
Good day Kyle,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note according to our policy schedule that was sent to your listed email address on the 19th of July 2023 under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the request for cancellation was sent after the 7-day cooling off period, there is a one (1) calendar month notice period for all cancellation requests. All cancellation requests must be sent in writing to ***.
Upon investigation, we discovered that the application for the cover was done on the 19th of July 2023, and a copy of the policy schedule was sent to your listed email address. We received your request for cancellation of the policy via email on the 04th of August 2023. Kindly note that the request for cancellation was sent after the 7-day cooling-off period.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note according to our policy schedule that was sent to your listed email address on the 19th of July 2023 under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the request for cancellation was sent after the 7-day cooling off period, there is a one (1) calendar month notice period for all cancellation requests. All cancellation requests must be sent in writing to ***.
Upon investigation, we discovered that the application for the cover was done on the 19th of July 2023, and a copy of the policy schedule was sent to your listed email address. We received your request for cancellation of the policy via email on the 04th of August 2023. Kindly note that the request for cancellation was sent after the 7-day cooling-off period.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for any inconvenience caused.
One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
KB
Kyle B's updateReviewer Update
30 Aug 2023, 16:36After dealing with a lot of stress a wonderful woman who was definitely Customer Centric and knowledgeable without being condescending called me and helped resolve this issue. Its not the mistakes we make that define us but the recovery. Thank you for attending to this swiftly Oneplan and the Lady who helped me should be commended, she is an asset to your company.
KB
Kyle B's update30 Aug 2023, 16:36
Reviewer Update
After dealing with a lot of stress a wonderful woman who was definitely Customer Centric and knowledgeable without being condescending called me and helped resolve this issue. Its not the mistakes we make that define us but the recovery. Thank you for attending to this swiftly Oneplan and the Lady who helped me should be commended, she is an asset to your company.
Oneplan Insurance's replyOfficial
04 Sept 2023, 13:58Good day Kyle,
Thank you for providing us with feedback on the matter.
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances the team has made such a lasting impression on you. Our clients are our number one priority, and we are so proud of the team for assisting you in a wonderful manner.
Have a lovely afternoon.
Kind Regards,
Oneplan
Oneplan Insurance's reply04 Sept 2023, 13:58
Official
Good day Kyle,
Thank you for providing us with feedback on the matter.
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances the team has made such a lasting impression on you. Our clients are our number one priority, and we are so proud of the team for assisting you in a wonderful manner.
Have a lovely afternoon.
Kind Regards,
Oneplan