OnePlan We cover all hospital procedures..Biggest sales *****.. Stay away

Item: Oneplan Insurance
Rating: 1
Author: Michiel O

Calling on all Animal *****s..6 months Ago Oneplan insurance for dogs phoned me.They sold me hospital cover for my best friend in the whole wide world Girlie...The sales consultant assured me that all hospital procedures will be covered. 6 months later,my dog got s growth on her teeth. BOU OH BOY...I was sent from pillar to post ,The one moment I am covered ,the next moment I'm not....Today I received a very tacky response from one plan....I'm not covered and this lady blurts out all the underwriting rules..No dentistry procedures are covered.My dog got a growth which has basically covered her front teeth.Every time she eats she bleeds.I took the dog to the vet and yes she needs a hospital procedure..But no it's not covered..Thank God my eyes opened now..This is a company that had got too many underwriting rules..If you can hurt a creature of God,it's innocence and then cheekily reply that incase I want to cancel this policy I have to give them 30 days notice.....My advice for all animal *****s ..Get a private savings account,let a debit order go into a separate account...I bless this company to closure.. Shame on you one plan...Shame on you...This process dragged on for 3 weeks..3 weeks,only after 3 weeks.. Bo they don't cover.This cover is relatively expensive...I never ever want something to do with this company ever again....The business is not with animals...It's more about seeing where they can avoid paying any claim...Shame on you One plan.... One plan is most welcome to pull the original phonecall....As stipulated by the sales consultant..All hospital procedures will be covered..I'm horrified by my experience..I don't Ever want anything to do with this company..Yes I will swear and call you names...Your company deserves it....

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Oneplan Insurance's replyOfficial

25 Sept 2024, 16:36

Dear Michiel,

Thank you for taking the time to bring this to our attention.

We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.

Kindly note that we have an online sign-up where clients complete the application online as well as an Agent sign-up where a Sales agent will take you through a sales call and complete the application for you.

Records on the system confirm that your application was an online sign-up for the Hospital Plan which means that the Sales agent only guided you through the process and provided you with general information regarding our product.

The agent confirmed that we cover hospital admission, however, she did not go through the limitations of this cover as she would ordinarily have done should this have been an agent sign-up. Therefore, the onus rested on the client to read through the limitations of cover which are disclosed on our online sign-up journey,

Directly after the policy acceptance Oneplan further emailed a full set of policy documentation (which included the schedule and terms and conditions as well as the record of engagement) to the nominated email address. We further provide all clients with a 7-day cooling off period to review the policy documents prior to the inception of the policy.

Kindly note that as per the information provided by the Vet, we discovered that the condition that your fur-baby has is related to Dental extractions to ease the swelling and removal of a growth in the mouth.

Kindly note that Dentistry or treatment related to teeth/procedures is not covered under the in-hospital benefit and is excluded from the policy. Regrettably, dental procedures are one of our In-hospital general exclusions and will only be covered under the day-to-day Casualty benefit up to the respective cover limit that is available on the Primary, Classic, and Super plans.

Tumors/ masses or growths are excluded from cover for all insured cats and dogs for a period of twelve (12) months from the date of inception.

Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.

We encourage all our clients and potential clients to ensure that they understand all products available in the market and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.

Once again, we apologize for any inconvenience caused and hope the above brings clarity to the matter.

Kind Regards,
Oneplan

Oneplan Insurance's reply25 Sept 2024, 16:36

Official