Hellopeter
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AB
Andrew B

1 reviews | Active since May 2018

25 May 2018, 11:07

Oneplan- useless

Policy nr ********** 93

My mom was admitted to hospital on Wednesday the 23rd of May. They found blood clots in her lung and if we didn't take her to Mediclinic Cape Gate she would have died. The results came back positive and the hospital went out of there way.to assist us. Amazing hospital.

The hospital submit all the info to oneplan and this morning they declined the request due to it doesn't meet the criteria for dread disease. She is 8 years with Oneplan and was really healthy.

Does oneplan wanted her to have a stroke or heart attack or even die, cause this is what would have happened if we didn't take her to hospital.

Soooo angry right now and oneplan is so useless!!!

0
Replies (9)
Oneplan Insurance
Oneplan Insurance's reply25 May 2018, 11:25
Official

Hi Andrew,

We are so sorry to hear about your experience with us and for any inconvenience caused.

Please do allow us some time to investigate the matter and we will revert back you as soon as possible.

Regards,

The Oneplan Team

Best regards,

AB
Andrew B's update28 May 2018, 11:35
Reviewer Update
The investigation still busy? Seriously!!
Oneplan Insurance
Oneplan Insurance's reply28 May 2018, 12:33
Official

Hi Andrew,

Kindly note that we have made multiple attempts to contact you on the number provided on your posting but had kept getting through to your voice mail. May you kindly provide us with a suitable time to be contacted.

Regards,

The Oneplan Team

Best regards,

AB
Andrew B's update28 May 2018, 13:04
Reviewer Update
My mobile is on the whole time - ********** 388
AB
Andrew B's update28 May 2018, 13:52
Reviewer Update
Can you please help me. I urgently need your assistance as your auth department is useless. I would like to know why don't you want to pay?????
Oneplan Insurance
Oneplan Insurance's reply28 May 2018, 13:53
Official

Hi Andrew,

It may be that our number is blocked on your phone as it continues to go to voice mail. May you please provide us with an alternative number that we may contact you on? Please send an email through to *** as Hello Peter omits any numbers displayed in the comments and we are unable to view the number.

You may state that your query is regarding the Hello Peter complaint and we will then revert back to you.

Regards,

The Oneplan Team

Best regards,

AB
Andrew B's update28 May 2018, 15:41
Reviewer Update
Thank you for your assistance, much appreciated. The hospital just called me to inform me abouy the great news! Thank you!
Oneplan Insurance
Oneplan Insurance's reply28 May 2018, 16:03
Official

Hi Andrew,

We are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for any inconvenience caused by this.

We're glad to hear that we were able to assist you. Thank you for your patience in this regard.

Regards,

The Oneplan Team

Best regards,

AB
Andrew B's update30 May 2018, 10:09
Reviewer Update
Good morning. Could you please help me. My mom is on the golden plan that dont even exist anymore. Your office told me that she is to old to change to another plan. A bit of ************** I will say! Can you please help us? Even if we have to pay little bit more.