1 reviews | Active since Feb 2010
Oneplan Unfair business practices!!
So.my Debit order bounced on the 15 th of July due to a misunderstanding of my commission payment. Requested an immediate debit from them the following day which was then only debited from my account on the 22 ND. So they GOT their money 5 days later .. On 2 August I tried to load a claim, policy is not in effect. Phoned them twice, using almost an hour of my airtime. No cover becuase their grace period applies from the 1st to the 15 th of the month, so if your debit order date is the 15 th and it bounces then there is NO grace period for you hence you don't have cover..the money that was debited on the 22 ND only count towards the premium of the previous month and not the current month..I.mean, within 5 days form bouncing they got their money.! If you want cover you have to pay 2 x premiums to catch up. How the hell does this work? So because their next debit order date from the 15th was on the 22 ND I am now being penalized even if they did get their premium this was never communicated to me and Inwas not even notified that my cover was suspended. This is a case for the Devi show, whom I will contact as well as the insuramce ombudsman. Four years with Oneplan and never a problem amd one misunderstanding and they refuse cover even after I told them how it happened. Asking then for what is the premium that has been taken, they are saying that it is for the previous month....but not to extend my cover for the current or next month for there...so in actual fact, if your premium is for thebprevious month, how can you have cover in any ways for the coming month...?this is Blood money people!!! This is not on!
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note as per our policy terms and conditions if your premium is unpaid, the cover applicable to the policy will lapse, subject to the grace period offered by us. Grace Period means the period of grace allowed for non‐payment of Premium. The Grace Period is fifteen (15) days from the first day of the month in which the Premium was due. During the Grace Period, the policy will be suspended, and no claims will be entertained unless we receive proof to our satisfaction that the reason for non-receipt of premiums were due to no funds available, or an error made by your banking institution.
Should the premiums be returned or rejected for any reason, the policy will be immediately suspended for the Grace Period of fifteen (15) days. Should the premium be paid after the grace period we will require the premium for the following month to be paid. If your premium is not successfully received for two (2) consecutive months, your policy will automatically cancel.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note as per our policy terms and conditions if your premium is unpaid, the cover applicable to the policy will lapse, subject to the grace period offered by us. Grace Period means the period of grace allowed for non‐payment of Premium. The Grace Period is fifteen (15) days from the first day of the month in which the Premium was due. During the Grace Period, the policy will be suspended, and no claims will be entertained unless we receive proof to our satisfaction that the reason for non-receipt of premiums were due to no funds available, or an error made by your banking institution.
Should the premiums be returned or rejected for any reason, the policy will be immediately suspended for the Grace Period of fifteen (15) days. Should the premium be paid after the grace period we will require the premium for the following month to be paid. If your premium is not successfully received for two (2) consecutive months, your policy will automatically cancel.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
We appreciate the opportunity granted to restore the experience and we are glad to hear that despite the circumstances the team was able to create a memorable experience for you. Our clients are important to us, we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this
We are glad to have you a part of the Oneplan family and look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
We appreciate the opportunity granted to restore the experience and we are glad to hear that despite the circumstances the team was able to create a memorable experience for you. Our clients are important to us, we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this
We are glad to have you a part of the Oneplan family and look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan