Oneplan to get cable of good service

<p>In 2015, thats right 2015 I joined oneplan with the best of intentions. I decided that this was not for me and ended my policy with them, paying my last outstanding money of R 550.00 and forgot about it. After a while I started getting mails from them saying that I still owe them R 550.00, knowing that it was paid I thought it might just take a while to go through the system. But it did not end, because I knew it was paid I ignored the emails, and about a month ago they gave me over to Nudebt management. I then called Oneplan and explained what happened, a very helpful consultant said almost immediatly that he can see the payment was made and that the fault was on their side as they never moved the payment to accounts recievable if I can explain it as such. I got a letter from Nudebt Management saying that the info provided to them was incorrect and that they apologize which I accepted. This morning Nudebt has still not recieved the correct information and I am still being bothered with mails from them. As the fault was on their side I feel the onus is on them to sort this out so I need help to get this sorted out as they are obviously not bothered that they wrongfully accuse people of not paying their debts. </p>