1 reviews | Active since Apr 2025
Oneplan terrible insurance
This medical insurance is the worst it’s the most terrible if you want a medical insurance that could leave you in the desert trust one plan this medical aid left me and my family stranded when we needed in the most my daughter of 3 years old was rushed to the hospital and was very ill She needed emergency X-rays to be done on her lungs And due to and outstanding consultation that has been sent to them various times and they keep rejecting and finding every reason positive to reject it . The day my daughter was really ill and needed those emergency X-rays done we had no money to pay from our pockets and was relying on our one plan to get us through only for them to tell us to wait two days for them to accept our claim worst experience terrible insurance
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and would like to have a look into it and address your concerns. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan.
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and would like to have a look into it and address your concerns. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan.
Thank you for taking our call to discuss the matter.
As discussed on the call, we have escalated your policy to the Claims department for further assistance with reviewing the rejected claims and will be in contact with you to provide feedback once we have it.
We truly wish you and your daughter all the best as we have your best interests at heart and look forward to resolving the matter.
Kind regards,
Oneplan.
Thank you for taking our call to discuss the matter.
As discussed on the call, we have escalated your policy to the Claims department for further assistance with reviewing the rejected claims and will be in contact with you to provide feedback once we have it.
We truly wish you and your daughter all the best as we have your best interests at heart and look forward to resolving the matter.
Kind regards,
Oneplan.