IvdM
Ilse van der Merwe
1 reviews | Active since Dec 2011
12 Dec 2023, 09:30
OnePlan, taking money after cancellation of policy
I have shopped around for medical insurance, took out a policy with oneplan but got a better offer with another provider. I have cancelled my policy on 25th November within the cool down period. They went ahead and loaded a debit order on the 28th of November (after confirmation of cancelation) and took the premium on the 1st of December. They then confirmed 5 working days to refund the money, Now it seems it is 5 working days to see if they premium went through, and then another 7-14 days to pay back. If this is how they assist, I am very glad I did not go ahead with the policy. they will look at themselves first, and then the client.
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Oneplan Insurance's replyOfficial
12 Dec 2023, 10:06Dear Ilse,
Thank you for taking the time to bring this to our attention.
We first wish to profusely apologise for any inconvenience or frustration caused by the service received. We always aim to provide service that meets and exceeds our clients expectations and we are sad to hear that you have not had the best experience with us.
Thank you for taking the time to bring this to our attention.
We first wish to profusely apologise for any inconvenience or frustration caused by the service received. We always aim to provide service that meets and exceeds our clients expectations and we are sad to hear that you have not had the best experience with us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. We can assure you that this matter will be investigated and one of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we sincerely apologise for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply12 Dec 2023, 10:06
Official
Dear Ilse,
Thank you for taking the time to bring this to our attention.
We first wish to profusely apologise for any inconvenience or frustration caused by the service received. We always aim to provide service that meets and exceeds our clients expectations and we are sad to hear that you have not had the best experience with us.
Thank you for taking the time to bring this to our attention.
We first wish to profusely apologise for any inconvenience or frustration caused by the service received. We always aim to provide service that meets and exceeds our clients expectations and we are sad to hear that you have not had the best experience with us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. We can assure you that this matter will be investigated and one of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we sincerely apologise for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan