1 reviews | Active since Oct 2023
Oneplan tactics to force things
I have been trying g to get this company to cancel a plan I had taken up with them, emails and calls are not helping. The personel from this company always try to convince me to take up the plan even though I've told them I am not interested and financially it is not a good idea for me to be committed to any of their plans. Next thing they agree to cancel, only to later get another call from someone else from the same company who would try to convince you to take the cheaper options, which also for me I do t see it being cheap cause I can't afford to pay those amounts. This is a marry go round cause the other person would call and convince you about the start date forcing you to take up a plan promising that you can choose the date when it should start. I mean if I say I am not ready it does not mean after 6 months things would change. So stop forcing me to take up your plans
Thank you for bringing this matter to our attention.
We regret the inconvenience you have experienced and the circumstances that led to your Hellopeter review. Please be assured that we take client feedback seriously, as it helps us refine our processes and uphold the service standards we aim to provide.
Following a thorough review of your concerns, we wish to clarify that no policy can be registered without the client’s express consent. Our records indicate that a consultant engaged with you to assist in registering the policy, during which you voluntarily provided the necessary information. The call was reviewed by our Quality Assurance team and found to be fully compliant with our terms and conditions.
We have also noted your cancellation request submitted on 14 April 2025. As communicated via our automated response, a consultant will contact you within five business days to assist with this process.
All our policies are governed by clearly stated terms and conditions, which are made available to clients both before and during their time with us. We are committed to assisting you within the scope of those terms.
While we are disappointed to lose you as a client, we remain hopeful that you may consider Oneplan again in the future.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We regret the inconvenience you have experienced and the circumstances that led to your Hellopeter review. Please be assured that we take client feedback seriously, as it helps us refine our processes and uphold the service standards we aim to provide.
Following a thorough review of your concerns, we wish to clarify that no policy can be registered without the client’s express consent. Our records indicate that a consultant engaged with you to assist in registering the policy, during which you voluntarily provided the necessary information. The call was reviewed by our Quality Assurance team and found to be fully compliant with our terms and conditions.
We have also noted your cancellation request submitted on 14 April 2025. As communicated via our automated response, a consultant will contact you within five business days to assist with this process.
All our policies are governed by clearly stated terms and conditions, which are made available to clients both before and during their time with us. We are committed to assisting you within the scope of those terms.
While we are disappointed to lose you as a client, we remain hopeful that you may consider Oneplan again in the future.
Kind regards,
Oneplan.