lC
leonard C
1 reviews | Active since May 2012
11 Jun 2021, 09:16
Oneplan sucks!
This is the second complaint about their app... it does not work on a iPhone! Last complaint I was told its only on a iPhone 12 that it does not work, either way they have made no update to their app since my first complaint. Oneplan does not care about their customers, rather the money they get from them!
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Oneplan Insurance's replyOfficial
11 Jun 2021, 10:38Good day Leonard,
Thank you for taking our call and allowing us the opportunity to assist with regards to the query.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.
Kindly note our IT department is working timeously to have the app issue on the iPhone 12 resolved.
As per our telephonic discussion, in the interim please kindly take your vehicle to PG Glass for the inspection to be done, we have proceeded to send an email to your listed email with confirmation of this. Once we receive the detailed inspection our underwriting department will process the information accordingly and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call and allowing us the opportunity to assist with regards to the query.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.
Kindly note our IT department is working timeously to have the app issue on the iPhone 12 resolved.
As per our telephonic discussion, in the interim please kindly take your vehicle to PG Glass for the inspection to be done, we have proceeded to send an email to your listed email with confirmation of this. Once we receive the detailed inspection our underwriting department will process the information accordingly and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 Jun 2021, 10:38
Official
Good day Leonard,
Thank you for taking our call and allowing us the opportunity to assist with regards to the query.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.
Kindly note our IT department is working timeously to have the app issue on the iPhone 12 resolved.
As per our telephonic discussion, in the interim please kindly take your vehicle to PG Glass for the inspection to be done, we have proceeded to send an email to your listed email with confirmation of this. Once we receive the detailed inspection our underwriting department will process the information accordingly and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call and allowing us the opportunity to assist with regards to the query.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused.
Kindly note our IT department is working timeously to have the app issue on the iPhone 12 resolved.
As per our telephonic discussion, in the interim please kindly take your vehicle to PG Glass for the inspection to be done, we have proceeded to send an email to your listed email with confirmation of this. Once we receive the detailed inspection our underwriting department will process the information accordingly and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan