WZ
Willie Z
1 reviews | Active since Feb 2011
11 Oct 2021, 09:34
Oneplan stole my credit on my Onecard
I have been a policy holder since 2012. In 2020 they re-issued new card as the old card have expired. There were a huge credit on the old card which they didn't transfer to the new card. When I enquired they can't assist me and nor can they send me statements of the cards and claims. I have been struggling now for more than two weeks to sort this out without any success
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Oneplan Insurance's replyOfficial
11 Oct 2021, 10:13Good day Willie,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize about the way you feel and for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that should there be funds that are due to you on an expired Oneplan card, we will transfer the funds onto the new Oneplan card.
As per our telephonic discussion, we have proceeded to send an email to the relevant department to investigate the matter further. This matter has been dealt as a priority; and once we receive feedback, we will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize about the way you feel and for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that should there be funds that are due to you on an expired Oneplan card, we will transfer the funds onto the new Oneplan card.
As per our telephonic discussion, we have proceeded to send an email to the relevant department to investigate the matter further. This matter has been dealt as a priority; and once we receive feedback, we will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 Oct 2021, 10:13
Official
Good day Willie,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize about the way you feel and for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that should there be funds that are due to you on an expired Oneplan card, we will transfer the funds onto the new Oneplan card.
As per our telephonic discussion, we have proceeded to send an email to the relevant department to investigate the matter further. This matter has been dealt as a priority; and once we receive feedback, we will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize about the way you feel and for any inconvenience which has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that should there be funds that are due to you on an expired Oneplan card, we will transfer the funds onto the new Oneplan card.
As per our telephonic discussion, we have proceeded to send an email to the relevant department to investigate the matter further. This matter has been dealt as a priority; and once we receive feedback, we will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan