LH
Lisa H

1 reviews | Active since Oct 2021

04 Sept 2025, 19:03

Oneplan stepped up to help my dog have her operation

My dog had to have TPLO surgery to repair her cruciate ligament, Oneplan stepped up and covered my claim in full. Thank you to Kim Street from the pre-authorization who went out of her way to help me to get my vet paid directly. I have been with them for 4 years and for me who does not earn a big salary it gives me peace of mind to know my pets have insurance for these unexpected occasions.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply04 Sept 2025, 19:19
Official
Hi Lisa, 

Thank you for sharing your heartfelt experience. We’re so glad we could be there for you and your fur baby during such a challenging time. It’s wonderful to hear that Kim went out of her way to ensure your vet was paid directly and that your claim was fully covered. Having been with us for 4 years, your trust means so much, and we’re grateful to know that our cover provides you with peace of mind when it matters most. 

Kind regards, 
Oneplan.