LH
Leora H
1 reviews | Active since Jan 2011
19 Feb 2026, 15:53
OnePlan Staff Suck With Customer Service
This was sold to me as a new leader in medical funds assistance. It has been nothing but a nightmare since the inception. From staff who give contradictory information to additional claims made on One Plan's side, a person is better off not using these guys. I am paying R1080 a month for what? To have claims constantly rejected? Utter BS.
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Oneplan Insurance's replyOfficial
19 Feb 2026, 18:44Dear Leora,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. We apologise for any inconvenience this may have caused.
Upon investigation, we have noted that your recent claim was rejected due to usage of funds, however, you did not provide an invoice for the claim to be processed. The claim was partially approved as you provided an invoice, however, the remaining balance has not been accounted for. In this case, you either have to provide a detailed invoice for the claim to be reviewed or you have to pay back the funds to recover the claim. Until the rejected amount has been resolved, you will not be able to load new claims on the policy.
Kindly note that banking details for you to make a payment have been provided on the WhatsApp chat.
We hope this clarifies the matter.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. We apologise for any inconvenience this may have caused.
Upon investigation, we have noted that your recent claim was rejected due to usage of funds, however, you did not provide an invoice for the claim to be processed. The claim was partially approved as you provided an invoice, however, the remaining balance has not been accounted for. In this case, you either have to provide a detailed invoice for the claim to be reviewed or you have to pay back the funds to recover the claim. Until the rejected amount has been resolved, you will not be able to load new claims on the policy.
Kindly note that banking details for you to make a payment have been provided on the WhatsApp chat.
We hope this clarifies the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply19 Feb 2026, 18:44
Official
Dear Leora,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. We apologise for any inconvenience this may have caused.
Upon investigation, we have noted that your recent claim was rejected due to usage of funds, however, you did not provide an invoice for the claim to be processed. The claim was partially approved as you provided an invoice, however, the remaining balance has not been accounted for. In this case, you either have to provide a detailed invoice for the claim to be reviewed or you have to pay back the funds to recover the claim. Until the rejected amount has been resolved, you will not be able to load new claims on the policy.
Kindly note that banking details for you to make a payment have been provided on the WhatsApp chat.
We hope this clarifies the matter.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. We apologise for any inconvenience this may have caused.
Upon investigation, we have noted that your recent claim was rejected due to usage of funds, however, you did not provide an invoice for the claim to be processed. The claim was partially approved as you provided an invoice, however, the remaining balance has not been accounted for. In this case, you either have to provide a detailed invoice for the claim to be reviewed or you have to pay back the funds to recover the claim. Until the rejected amount has been resolved, you will not be able to load new claims on the policy.
Kindly note that banking details for you to make a payment have been provided on the WhatsApp chat.
We hope this clarifies the matter.
Kind regards,
Oneplan.