1 reviews | Active since Feb 2021
Oneplan Service Sucks!!!!
It is clear that Oneplan does not respect my decision to cancel health insurance. I send the cancellation letter on the 31st of May 2021 4- 5 days passed without a response from Oneplan I called them I was told that the consultant will call me, after few days of waiting i called again told the same story. To cut the story short I received a call from them on Monday the 7th the telephone line of oneplan kept on disconnecting my query was never resolved. They call again on the 9th the consultant promised to send the confirmation letter of my cancellation, it's been 2 days now I am still waiting for the confirmation letter. I gave them 30 days notice they want what more does oneplan want? My reasons for cancellation are: I have to wait for the whole day before my husband could be admitted in the hospital it took them 6hrs to send GOP and whenever I submit invoices they are rejected they need proof of purchase but I just submitted a tax invoice with all the details, all this I have been tolerating now that I want out they are refusing me.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning that your request was not processed in a timely manner, this is not the level of service that we aim to provide our clients with. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We have acknowledged your complaint and we are dealing with it accordingly.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic conversation please note that your policy has been set to cancel for the 01 July 2021. Email communication was sent to your listed email address with confirmation of this. The last premium was collected on the 01 June 2021 and there will be no future debit orders on your account.
Kindly note as per our policy terms and conditions a 30 days’ notice period is require upon cancellation. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning that your request was not processed in a timely manner, this is not the level of service that we aim to provide our clients with. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We have acknowledged your complaint and we are dealing with it accordingly.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic conversation please note that your policy has been set to cancel for the 01 July 2021. Email communication was sent to your listed email address with confirmation of this. The last premium was collected on the 01 June 2021 and there will be no future debit orders on your account.
Kindly note as per our policy terms and conditions a 30 days’ notice period is require upon cancellation. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan