Oneplan ****

I signed up with Oneplan pet insurance and medical insurance for myself. Two debit orders have gone off already. No cards. If I am in an accident now what do I even present as proof that I have policies in place. What if one of my pets have an accident? Isn't that the whole point with going with Oneplan. That you can use your card for accidents - vet payment??? I have nothing to show and more than R3000 has been deducted from my bank already. (The debit orders that went off). I was given a tracking number to contact Fast and Furious trackers. Every single time when I phone they tell me the same story. Card has been sent back. Then I speak to Oneplan again. They insist that the tracking number is correct and delivery will be made. Then I phone Fast and Furious again. Same story. Back and forth. Back and forth. I phoned on the 11th, the 12th, the 14th (twice) and again today. Same story. Now I have to cancel these policies. I will probably lose all the money that I already paid and look for pet insurance all over again. Oneplan makes it look attractive to sign up as with this card you can pay the vet. Signing up is indeed a breeze but then you can forget about getting any service out of them. It looks more and more like a **** to me! Money paid - no service! I have lodged a complaint as well. The complaint was just closed with no feedback whatsoever. If you are thinking of joining them. Don't. I have read the other reviews as well. I made a big mistake. Now I have to go through all sorts of measures and admin to try and get my money back.

PS: When I made a comment on their fb post it was deleted. All negative comments are being deleted. Luckily theirs all sorts of social media platforms to warn people about this.