TW
Tracey W
1 reviews | Active since Oct 2021
03 Oct 2021, 10:58
Oneplan rejected claim
I was referred to pathcare for blood test. I paid. I have submitted the statement of test and results but it's being rejected.
Please help.
I always have good things to say about Oneplan but sadly not over this past few days.
Helpful (0)
Replies (3)0
Replies (3)TW
Tracey W's updateReviewer Update
03 Oct 2021, 11:17I'm losing my mind over a R600 claim. I might aswell cancel, as I pay R2000 a month.
TW
Tracey W's update03 Oct 2021, 11:17
Reviewer Update
I'm losing my mind over a R600 claim. I might aswell cancel, as I pay R2000 a month.
TW
Tracey W's updateReviewer Update
03 Oct 2021, 11:17Please assist with a cancelation option. I cannot fight.
TW
Tracey W's update03 Oct 2021, 11:17
Reviewer Update
Please assist with a cancelation option. I cannot fight.
Oneplan Insurance's replyOfficial
03 Oct 2021, 12:01Good day Tracey,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic discussion, we have since proceeded to send an email to your listed email address. Once we receive the required documentation, we will forward it to our claims department and provide you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic discussion, we have since proceeded to send an email to your listed email address. Once we receive the required documentation, we will forward it to our claims department and provide you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 Oct 2021, 12:01
Official
Good day Tracey,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic discussion, we have since proceeded to send an email to your listed email address. Once we receive the required documentation, we will forward it to our claims department and provide you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic discussion, we have since proceeded to send an email to your listed email address. Once we receive the required documentation, we will forward it to our claims department and provide you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan