OnePlan Poor Service from *********** Staff

I have been receiving such poor service from OnePlan consultants since I signed up for their health insurance since last year. It is like their consultants are not trained. They are so ***********. Last year I received wrong information from a consultant by the of Zizipho who advised me that I will be refunded if I go to the Dr out of my own pocket in November two days before it was December as I was in an emergency and needed to see a Dr and go for an X-ray. I asked this woman many times and she assured me that I may go, I will be refunded. All to be told after I have done all that, that I will not be refunded for anything including subscribed medication. Now this year I signed up my parents and wrote on the form that I will do an EFT payment for my father on 15 July so that his policy may commence on 1 August. Their consultant Nomusa Khumalo confirmed all that. I then asked for my mother to be removed from my father's policy because my mother as a beneficiary could not be covered for a certain accidental cover. So opted to have a separate policy for her. These OnePlan consultant could not do simple changes they kept recording the wrong information and sending wrong premium amounts. I had to explain the same thing to them all over and over again and even did drawings for them on the policy schedule so that they can do the right thing. But still they failed to that. I did that for several weeks in June until the end of June for them to send me the correct policy schedule. After finally receiving the correct policy schedule I was relieved that I won't have to deal with their nonsense and incompetency about this anymore. Now this morning I receive a phone call from one of their consultant Lorraine trying to find out when and how I will make payment for my father. I inform that as writen on the form on the 15th of every month via EFT. Now she tells me they no longer take payments on the 15th anymore I must either do it on 7 July for my father's policy to commence on 1 August or do the payment on 20th July for it to commence on 1 September. Now I am asking her why am I only hearing about this only now when I have to pay. When I signed up for this no one mentioned any of that and only now I hear about this nonsense. I did not budge for this for 7 July I budged for it for 15 July and it make me sick that now the policy cover start date will be moved by another month if I pay on 20 July. I have to look for other alternatives and sign out from this nonsense. Imagine having to claim for serious health issues and having to deal with such *********** people and poor service that is so frustrating.