Oneplan Poor service delivery
Acc: ********** 04
On Thursday 09-05-2019 I attempted to load fees for a GP consultation on my card, and unsuccesfully so. on further enqueries I was told no money would be availabele since my card already expired.
Never was I informed via any means whatsoever that my card was due to expire, nor was I ever issued with a new card.
In my opinion this constitutes *****. One cannot faithfully deduct money from an individuals bank account for months, and yet when a claim is loaded the company completely and utterly unwilling to assist in any way.
I am truly astounded by the absolute poor service rendered by Oneplan today. Their approach was, to say the least, quite antoganistic and very hostile.
I truly believe that this kind of ********** activity should be reported and stopped.
On behalf of Oneplan, we are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused by this.
Kindly be advised that your query has been addressed and resolved.
Kind regards
The Oneplan Team
On behalf of Oneplan, we are sorry to hear of the circumstances under which your Hello Peter posting has reached us and we do apologise for the inconvenience caused by this.
Kindly be advised that your query has been addressed and resolved.
Kind regards
The Oneplan Team