OnePlan- Poor/Misleading Customer Service

<p> </p> <p>I sighned up with Oneplan Health insurance last year.I have contacted them them afterwards asking for my debit order dates to be moved and the call centre agents agreed.However,They still debited my account early in January ,which resulted in unpaid debit order fees and my credit record being affected.</p> <p>Due to insufficient funds,Oneplan immediately canncled my policy via sms and deducted R150,which did not have a problem with as the telesales agent had explained to me that should I cancel the policy prematurely I would be charged R150. However,When I went through my statment for march I discovered that they had debited my bank account again and simply reinstated my policy as there was money in my account.I contacted the call centre today 15/03/17 with regards and the agent explained things to me ,which was different to what the sales agent had told me with regards to the R150 cancellation fee and about an activation fee.I have mailed them a cancellation and refund request letter for unpaid debit order fees and my premium amount letter and I am waiting their response.They have promised a 48 hour turnaround time.</p> <p> </p> <p>My experience of Oneplan is that they are inconvemnient ,in that there phone lines are too busy when trying to call them and there communication is misleading.</p> <p> </p> <p> </p> <p> </p>