1 reviews | Active since Jan 2011
ONEPLAN PLEASE REFUND MY MONEY AND CANCEL MY POLIC
I TOOK OUT A POLICY FOR MY SON (WHEN HE LOST HIS JOB) TO ENSURE THAT HE WAS COVERED IN CASE OF AN EMERGENCY. MY SON THEN WAITED FOR MORE THAN 2 MONTHS BEFORE ONEPLAN ATTEMPTED IN DELIVERING HIS CARD. IN THE MEANWHILE HE HAD AN EMERGENCY BUT COULD NOT DO ANYTHING AND HAD TO PAY CASH BECAUSE HIS CARD WAS NOT DELIVERED. 2 MONTHS LATER THEY PHONED ME AND WANTED TO KNOW WHERE TO DELIVER THE CARD, I TOLD THEM TO RETURN THE CARD TO ONEPLAN AS I HAVE STOPPED THE POLICY. MY SON THEN FOUND A JOB IN THE MEANTIME AND MEDICAL AID. I CANCELLED ONEPLAN'S POLICY ON THE 29TH JUNE 2015. THEY KEEP ON DEDUCTING MONEY AND ITS ******* BECAUSE ONE CANNOT BELONG TO 2 MEDICAL AIDS. HIS CURRENT MEDICAL AID IS WITH DISCOVERY AND HIS MED AID NO IS ***. ONEPLAN PLEASE STOP DEBITING MY ACCOUNT, BECAUSE YOUR SERVICE HAS BEEN VERY VERY POOR. A BIG THANK YOU FOR SIYA MANYAKANYAKA FROM STANDARD BANK WHO WAS EXTREMELY HELPFUL AND UNDERSTANDING IN EXPLAINING EXACTLY WHAT TO DO. I WANT THIS SORTED OUT ASAP AS IT IS NOT LEGAL TO BELONG TO 2 MEDICAL AIDS AND I HAVE GIVEN A MONTHS NOTICE. PLEASE COME BACK TO ME Oneplan Policy ONE:***<br> <br>
Thank you for bringing the above to our attention.
As per telephonic conversation and email correspondence, please note that the cancellation email sent on the 29/06/2015 was sent to a 'donotreply' email address and was therefore not received.
We have however received your cancellation letter sent this morning and cancelled your policy accordingly.
Kindly note that we have not been able to pick up any calls regarding authorisation for your son's accident on the both the numbers given to us.
OnePlan Health insurance is not a Medical Aid but a health insurance and therefore it is not ******* to have both of these as we may be used as a gap cover to medical aids.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic conversation and email correspondence, please note that the cancellation email sent on the 29/06/2015 was sent to a 'donotreply' email address and was therefore not received.
We have however received your cancellation letter sent this morning and cancelled your policy accordingly.
Kindly note that we have not been able to pick up any calls regarding authorisation for your son's accident on the both the numbers given to us.
OnePlan Health insurance is not a Medical Aid but a health insurance and therefore it is not ******* to have both of these as we may be used as a gap cover to medical aids.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department