WS
Wendy S
1 reviews | Active since Feb 2019
14 Dec 2024, 10:48
Oneplan, please pay what you owe me
I had medical insurance with Oneplan and they reimbursed money to my card, I've been struggling for weeks to withdraw the money. They can't fix the issue. They are also still taking money from my account and take a long time to put the money back into the account.
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Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
16 Dec 2024, 09:42Dear Wendy,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and escalated the matter to the relevant department. Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, we will process it accordingly. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and escalated the matter to the relevant department. Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, we will process it accordingly. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply16 Dec 2024, 09:42
Official
Dear Wendy,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and escalated the matter to the relevant department. Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, we will process it accordingly. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and escalated the matter to the relevant department. Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, we will process it accordingly. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
17 Dec 2024, 12:09Dear Wendy,
We attempted to reach you on the listed number but were unsuccessful.
As our clients are a priority to us, we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
We attempted to reach you on the listed number but were unsuccessful.
As our clients are a priority to us, we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Dec 2024, 12:09
Official
Dear Wendy,
We attempted to reach you on the listed number but were unsuccessful.
As our clients are a priority to us, we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
We attempted to reach you on the listed number but were unsuccessful.
As our clients are a priority to us, we would appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan