CB
Carmen B
1 reviews | Active since Feb 2013
23 Mar 2021, 15:27
Oneplan Petsurance / Business or Customer orientated? You decide
Double standards and full of excuses when claims need to be paid. I cancelled immediately after my first bad experience.
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Oneplan Insurance's replyOfficial
24 Mar 2021, 10:38Good day Carmen,
Thank you for taking the time to bring this to our attention. We do apologize for any inconvenience which has been caused.
We have attempted to contact you on the listed number; however, it was to no avail. Kindly note that the claim was rejected due to the 3 months waiting period for illness in-hospital claims as stipulated in the policy schedule. The formal repudiation letter regarding this will be sent to your listed email address. The claim has been covered under the Veterinary Visit benefit up to the cover limit of R1200.
Thank you for taking the time to bring this to our attention. We do apologize for any inconvenience which has been caused.
We have attempted to contact you on the listed number; however, it was to no avail. Kindly note that the claim was rejected due to the 3 months waiting period for illness in-hospital claims as stipulated in the policy schedule. The formal repudiation letter regarding this will be sent to your listed email address. The claim has been covered under the Veterinary Visit benefit up to the cover limit of R1200.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Kindly note your policy has been set to cancel for the 01 May 2021, as per our policy terms and conditions a 30 days’ notice period is require upon cancellation.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Mar 2021, 10:38
Official
Good day Carmen,
Thank you for taking the time to bring this to our attention. We do apologize for any inconvenience which has been caused.
We have attempted to contact you on the listed number; however, it was to no avail. Kindly note that the claim was rejected due to the 3 months waiting period for illness in-hospital claims as stipulated in the policy schedule. The formal repudiation letter regarding this will be sent to your listed email address. The claim has been covered under the Veterinary Visit benefit up to the cover limit of R1200.
Thank you for taking the time to bring this to our attention. We do apologize for any inconvenience which has been caused.
We have attempted to contact you on the listed number; however, it was to no avail. Kindly note that the claim was rejected due to the 3 months waiting period for illness in-hospital claims as stipulated in the policy schedule. The formal repudiation letter regarding this will be sent to your listed email address. The claim has been covered under the Veterinary Visit benefit up to the cover limit of R1200.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Kindly note your policy has been set to cancel for the 01 May 2021, as per our policy terms and conditions a 30 days’ notice period is require upon cancellation.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan