1 reviews | Active since Jul 2012
OnePlan Pet Insurance/Rip-off
DONT Sign up with OnePlan Pet Insurance! My baby boy was in the hospital for 4 days and was diagnosed with AHDS - Acute Hemorrhagic Diarhea Syndrome. Submitted my claim and received a response back to say that it will be covered under casualty as it is not seen as a severe illness.
After dissecting their policy wording and hospital matrix for them(which they try to hide behind) in multiple lengthy emails, the consultants keep regurgitating the same thing over and over. I'm no doctor, but I'm pretty sure that having blood in your stool, being hospitalised for 4 days, on a drip, force fed, severely dehydrated, constant vomiting, and intensive monitoring is definitely not a minor illness. What is the purpose of having insurance when it comes to claiming, you get told stories, but taking your monthly premiums is very easy. I've been with them for years, and this is really shocking.
Sending an email to the complaints department also doesn't help; they respond by sending you the complaints resolution policy. I just followed that...?
I've sent through all the documents, including the diagnoses, but alas, they will only pay for a vet visit (casualty) and not for the hospitalisation. I guess, according to them, it was not needed, and it would've been cheaper for them to just let me pet die.
Do not sign up; you will regret it the day you actually need to use them.
Thank you for taking the time to share your concerns with us. We are truly sorry to hear what your baby boy has been through. We understand how distressing it must have been to see him hospitalised and undergoing treatment. No pet parent should ever feel unsupported during such a difficult time.
We also apologise for the frustration you’ve experienced regarding the assessment of your claim and the communication you have received so far. Your feedback is important, and we want to assure you that we take matters like this very seriously.
To ensure that your case is reviewed thoroughly and fairly, we have escalated this matter to the relevant team for further investigation. They will review all documentation submitted, including the diagnoses, treatment notes, hospitalisation details, and your correspondence.
Once the investigation is complete, you will receive feedback with a clear outcome and explanation. Our goal is to provide you with clarity and ensure the review is handled with the attention and care it deserves.
Thank you for your patience while we work through this. We understand how important this is, and we are committed to resolving it as quickly and transparently as possible.
Kind regards,
Oneplan.
Thank you for taking the time to share your concerns with us. We are truly sorry to hear what your baby boy has been through. We understand how distressing it must have been to see him hospitalised and undergoing treatment. No pet parent should ever feel unsupported during such a difficult time.
We also apologise for the frustration you’ve experienced regarding the assessment of your claim and the communication you have received so far. Your feedback is important, and we want to assure you that we take matters like this very seriously.
To ensure that your case is reviewed thoroughly and fairly, we have escalated this matter to the relevant team for further investigation. They will review all documentation submitted, including the diagnoses, treatment notes, hospitalisation details, and your correspondence.
Once the investigation is complete, you will receive feedback with a clear outcome and explanation. Our goal is to provide you with clarity and ensure the review is handled with the attention and care it deserves.
Thank you for your patience while we work through this. We understand how important this is, and we are committed to resolving it as quickly and transparently as possible.
Kind regards,
Oneplan.