BJ
Bronwyn J
1 reviews | Active since Sept 2023
21 Sept 2023, 16:44
Oneplan pet insurance - waste of time
I was going to write an essay about my terrible experience but I then realized that it will be a pointless exercise and waste of my own energy and you probably wouldn't give a **** anyway. So I come asking Oneplan pet insurance to please do me a favour and just cancel my policy. No more phone calls, no more emails. I AM DONE!! I am R20k out of pocket having to pay for my dogs life saving surgery and I am just so tired of all your mind games. Sent from pillar to post. Please just accept my written notice to cancel my policy which was sent through to you two weeks ago. Thank you
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Replies (1)
Oneplan Insurance's replyOfficial
22 Sept 2023, 09:22Good day Bronwyn,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that pre-existing, congenial, or hereditary conditions are excluded for the first 12 months, however, we are one of the very few insurers that will cover these conditions after 12 months of your fur-baby being covered with us.
Kindly note that pre-existing, congenial, or hereditary conditions are excluded for the first 12 months, however, we are one of the very few insurers that will cover these conditions after 12 months of your fur-baby being covered with us.
The inception date of the Pet plan for your fur-baby, Kai was the 1st of January 2022. The information we received indicates that your fur-baby was treated for an Elongated Soft Palate. Unfortunately, your fur-baby is still serving the 12-month waiting period for Con******* conditions as stipulated in the policy schedule.
According to our policy terms and conditions, the conditions listed below will specifically be excluded from cover for all insured cats and dogs for a period of twelve (12) months from the date of inception.
- Cancer
- Arthritis
- Heart disease
- Tumors/ masses/ growths
- IMHA (Immune-Mediated Haemolytic Anaemia), Tuberculosis (TB)
- Diabetes
- Con*******, hereditary, and pre-existing conditions
As per your request, we have proceeded to process the cancelation of the policy. Kindly note that the cancelation will be effective from the 1st of November 2023. Your last debit order date will be in September and the cover will end on the 31st of October 2023. This is due to the thirty-one (31) day (one calendar month) notice period that needs to be served. Confirmation of the cancelation has been sent electronically to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We encourage all our clients and potential clients to ensure that they do understand all products available in the market and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
We once again apologize for any inconvenience caused, we are sad to see you go, but we hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Kind Regards,
Oneplan
Oneplan Insurance's reply22 Sept 2023, 09:22
Official
Good day Bronwyn,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that pre-existing, congenial, or hereditary conditions are excluded for the first 12 months, however, we are one of the very few insurers that will cover these conditions after 12 months of your fur-baby being covered with us.
Kindly note that pre-existing, congenial, or hereditary conditions are excluded for the first 12 months, however, we are one of the very few insurers that will cover these conditions after 12 months of your fur-baby being covered with us.
The inception date of the Pet plan for your fur-baby, Kai was the 1st of January 2022. The information we received indicates that your fur-baby was treated for an Elongated Soft Palate. Unfortunately, your fur-baby is still serving the 12-month waiting period for Con******* conditions as stipulated in the policy schedule.
According to our policy terms and conditions, the conditions listed below will specifically be excluded from cover for all insured cats and dogs for a period of twelve (12) months from the date of inception.
- Cancer
- Arthritis
- Heart disease
- Tumors/ masses/ growths
- IMHA (Immune-Mediated Haemolytic Anaemia), Tuberculosis (TB)
- Diabetes
- Con*******, hereditary, and pre-existing conditions
As per your request, we have proceeded to process the cancelation of the policy. Kindly note that the cancelation will be effective from the 1st of November 2023. Your last debit order date will be in September and the cover will end on the 31st of October 2023. This is due to the thirty-one (31) day (one calendar month) notice period that needs to be served. Confirmation of the cancelation has been sent electronically to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We encourage all our clients and potential clients to ensure that they do understand all products available in the market and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
We once again apologize for any inconvenience caused, we are sad to see you go, but we hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Kind Regards,
Oneplan