NS
Nicholaas S
1 reviews | Active since Oct 2017
01 Apr 2021, 19:12
OnePlan Pet Insurance ****
I too out a pet medical insurance policy with OnePlan Pet Insurance. The agreed amount was R299 per month. The debit order that went off was for R493 o 1 March. I reversed and stopped the debit order and cancelled with them. They gain took the money on 12 March, for 493 again. I again spoke to them and cancelled, and they said that their was a charge for the OnePlan card they had issued to me. A lie. I cancelled again and confirmed twice. Today they took 493 from account, this time using a non reversible method. Just be warned, is a **** and they will get you too.
Helpful (0)
Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
05 Apr 2021, 12:39 Good day Nicholaas, Thank you for taking our call earlier. We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note as per our policy terms and conditions a 30 days’ notice period is require and all cancellation requests must be sent in writing to ***. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
As per our telephonic conversation we have since proceeded to send an email to your listed email address as we would like to further assist. We are currently investigating the matter and we will revert to you with the relevant feedback.
We hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Kindly note as per our policy terms and conditions a 30 days’ notice period is require and all cancellation requests must be sent in writing to ***. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
As per our telephonic conversation we have since proceeded to send an email to your listed email address as we would like to further assist. We are currently investigating the matter and we will revert to you with the relevant feedback.
We hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Apr 2021, 12:39
Official
Good day Nicholaas, Thank you for taking our call earlier. We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note as per our policy terms and conditions a 30 days’ notice period is require and all cancellation requests must be sent in writing to ***. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
As per our telephonic conversation we have since proceeded to send an email to your listed email address as we would like to further assist. We are currently investigating the matter and we will revert to you with the relevant feedback.
We hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Kindly note as per our policy terms and conditions a 30 days’ notice period is require and all cancellation requests must be sent in writing to ***. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
As per our telephonic conversation we have since proceeded to send an email to your listed email address as we would like to further assist. We are currently investigating the matter and we will revert to you with the relevant feedback.
We hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
NS
Nicholaas S's updateReviewer Update
06 Apr 2021, 15:52Yes, generic nonsensical insurance jargon. If you adversely influence my ability obtain insurance in future, I will be forced to proceed with legal action. Please advise.
NS
Nicholaas S's update06 Apr 2021, 15:52
Reviewer Update
Yes, generic nonsensical insurance jargon. If you adversely influence my ability obtain insurance in future, I will be forced to proceed with legal action. Please advise.