CP
Celine P

1 reviews | Active since Sept 2020

30 Sept 2020, 12:57

Oneplan pet insurance review Kelly Van Der Haar Claims consultant

Hi, Just want to say a big thank you to Kelly Van Der Haar Claims consultant from One Plan pet insurance for her assistance in our claims for Kai Pillay.

Sadly Kai had to be put down because he wasn’t well. One good thing from this experience is that I am very happy that we received efficient customer service that was seamless and all our claims were settled in full with the vet directly. We had peace of mind not worrying about the financial burden of high medical bills.

I am so thankful that we made a decision to take One Plan pet insurance. I will definitely recommend One Plan pet insurance and when I do get another pet, One Plan will be my first choice again. Wanted to write this review also because we were discouraged by the vet and told not to use One Plan and to change the pet insurance because One Plan gives them hassles with paying for claims, but I have had no issues with One Plan so just to put it out there One Plan is a good pet insurance to have. Thanks again

Kind regards Celine

0
Replies (1)
Oneplan Insurance
Oneplan Insurance's reply01 Oct 2020, 05:03
Official
Hi Celine,

Thank you for taking the time to share your customer journey and post such a wonderful compliment of the service received from the team especially Kelly.
Though we are very saddened to hear about the passing of Kai, we are glad to hear that we were able to play our part in giving peace of mind and providing support for the financial burden of the medical expenses.

We hope to hear from you soon and thank you for having chosen Oneplan for your insurance needs.

Kind Regards
Oneplan