MPR
Maria Peña Rodriguez
1 reviews | Active since Jul 2020
21 Oct 2021, 20:13
Oneplan Pet Insurance - Rejected Claim
Horrible Service!!!👎 Have a claim rejected since June 2021 and although the issue was rectified on the invoice which I loaded on the app, no one ever took the time to even look at it or phone me back. They have left the claim as rejected and are happy to debit me every month while I am unable to claim for anything for my 2 dogs. Have queried this matter several times on the app and I am always told that the matter has been escalated to the claims department and no one ever phones to correct the matter. Cannot believe they are still in business the way they operate.
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Replies (2)
Oneplan Insurance's replyOfficial
21 Oct 2021, 21:46Hi Maria,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your best interest at heart, and we will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; our claims consultant will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your best interest at heart, and we will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; our claims consultant will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply21 Oct 2021, 21:46
Official
Hi Maria,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your best interest at heart, and we will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; our claims consultant will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your best interest at heart, and we will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; our claims consultant will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
MPR
Maria Peña Rodriguez's updateReviewer Update
25 Oct 2021, 11:06Update:
The claim has now been approved and the refund I needed to go through due to not being able to put in a claim has also now been processed. Thank you.
The claim has now been approved and the refund I needed to go through due to not being able to put in a claim has also now been processed. Thank you.
MPR
Maria Peña Rodriguez's update25 Oct 2021, 11:06
Reviewer Update
Update:
The claim has now been approved and the refund I needed to go through due to not being able to put in a claim has also now been processed. Thank you.
The claim has now been approved and the refund I needed to go through due to not being able to put in a claim has also now been processed. Thank you.