Oneplan Pet Insurance provide great customer care

I joined Oneplan Pet Insurance last week. After a week I had not received my policy schedule yet. I telephoned Oneplan, and a lady by the name of Thaneshree confirmed that my email address had been captured incorrectly. She corrected the address, sent my policy schedule through immediately and also sent me a mail stating the email address where I had to send the pictures of my pets, to prove they existed. All in all, despite the confusion and the need for several follow-up calls, it was all resolved satisfactorily.