MG
Melissa G
1 reviews | Active since Feb 2010
07 Jan 2022, 06:57
Oneplan Pet Insurance Poor Service
Oneplan pet is currently giving me grey hairs over a claim I've now submitted more than 4 times. Each time I get a response that there isn't enough details, yet the invoices gives full details of the visit and my pet's name. I sent an email 4-5 days ago again sending the pdf of the invouce, my receipt and the basic invoice version and was told I'd get feedback within 48 hours. That was 4 days ago. Still no feedback and when I check the app it shows my claim was rejected without giving me reasons why.
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Replies (2)
Oneplan Insurance's replyOfficial
07 Jan 2022, 11:53Good day Melissa,
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply07 Jan 2022, 11:53
Official
Good day Melissa,
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
MG
Melissa G's updateReviewer Update
07 Jan 2022, 12:41Thanks, I've already sorted everything out after calling in.
MG
Melissa G's update07 Jan 2022, 12:41
Reviewer Update
Thanks, I've already sorted everything out after calling in.