OnePlan Pet Insurance not rectifying debit order for cancelled policy.

Item: Oneplan Insurance
Rating: 1
Author: Claudia L

I had a policy for Oneplan pet Insurance and it was so pricey I cancelled it, and went on a cheaper premium. Needless to say Oneplan still debited my account and the bank took charges and now I am overdrawn with R433 and Oneplan is all quiet now. Who is going to pay those charges. I sent the confirmation of the cheaper plan and screenshot of my overdrawn account. It is not my responsibility to cancel a debit order and also, I never approved a debi check mandate yet OnePlan still debited my account.

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Replies (1)

Oneplan Insurance's replyOfficial

01 Jun 2023, 13:32

Good day Claudia,

Thank you for taking the time to bring this to our attention.

We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.

Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated.

We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand,

Once again apologize for any inconvenience caused and hope to restore the experience.

Kind Regards,

Oneplan

Oneplan Insurance's reply01 Jun 2023, 13:32

Official